Frequently asked questions
How long does delivery take?
Lagos: 1–3 business days
Other major cities in Nigeria: 2–5 business days
Outside major cities / remote areas: 3–7 business days
Is the packaging discreet?
Yes. All BoffBees orders are shipped in plain packaging with no indication of the contents on the outside.
Do you offer cash on delivery?
We may offer limited Cash on Delivery within Lagos. However, orders require confirmation of deposit before processing.
Can I track my order?
Yes. Where tracking is available, your tracking details will be sent once your order has been processed and dispatched.
What if my order is delayed?
Delivery delays can occasionally happen due to logistics or courier issues. If your order is taking longer than expected, contact us and we’ll assist as quickly as possible.
Are your products safe to use?
Yes. Our products are made from body-safe materials and are selected for safe, comfortable use.
Which product is best for beginners?
If you’re just starting out, beginner-friendly options like bullet vibrators, rose suction stimulators, and mini wands are usually the easiest place to start.
What’s the difference between the Rose Licker and Rose Suction?
The Rose Licker focuses on soft, rhythmic tongue-like motion, while the Rose Suction uses air pulse stimulation for a deeper, more focused sensation. Many customers choose both for a more complete experience.
Can I use these products with a partner?
Yes. Many BoffBees products are suitable for solo use and partnered experiences, especially products in the Couples category.
Are the products noisy?
Most products are designed for discreet usage therefore are quiet. However, sound levels may vary depending on the product and intensity setting.
How do I clean my product?
Clean your product before and after each use with warm water and mild soap or a suitable toy cleaner. Always allow it to dry fully before storing.
Are the products waterproof?
Many products are water-resistant or waterproof, but this varies by item. Please check the product description for the exact specification.
Can I return a product?
We offer a 7-day return policy under specific conditions. Please review our Shipping & Returns policy for full eligibility details.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with your order details and, where possible, clear photos. We’ll review the issue and work to resolve it quickly.
How do I contact support?
You can reach us at Support@boffbees.com . We aim to respond within 24–48 hours.
Will anyone know what I ordered?
No. Your privacy is a priority. Orders are shipped discreetly and handled confidentially.
Is my information safe?
Yes. We use secure systems and standard safeguards to protect your personal and payment information.
I’m not sure what to choose
A good place to start is with one of our bestsellers. If you want help choosing, contact us and we’ll guide you privately.
Can I buy more than one product together?
Yes. Many customers choose more than one item to explore different sensations or create a more complete experience.
Still have questions?
We’re here to help — privately. Contact us at Support@boffbees.com