Refund policy

General Return Policy

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Eligibility for Returns (Including Warranty Conditions)

To be eligible for a return, your item must be in the same condition that you received it — unused, in its original packaging, and with all accessories intact.

You’ll also need your receipt or proof of purchase.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Return Process

1. Register Your Request

To initiate a return, contact us before the 7-day window expires:

2. Review Process

Your request will be reviewed within 48 hours.

3. Approval & Instructions

Once reviewed:

  • If your return is approved, you’ll receive instructions on where to send or drop off the item.
  • If your return is not approved, we’ll provide a clear explanation.

⚠️ Please note: Items remain your responsibility until they reach our return location. Ensure they are securely packaged to prevent damage.

4. Return Requirements

If approved, please ensure:

  • Item is returned within the communicated timeframe
  • Original packaging and accessories are included
  • Item remains in original condition
  • Invoice is included with reason for return noted

5. Return Confirmation

Once we receive your item, you’ll get a confirmation.

Please note: This confirms receipt only — not final approval. Items are subject to inspection.

6. Inspection & Processing

Depending on the nature of the issue, inspection and resolution may take additional time.

7. Final Resolution

Once approved, your:

  • Replacement
  • Exchange
  • or Refund

will be processed accordingly.

Refunds

We will notify you once your return has been inspected and approved.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time depends on your bank or payment provider

Processing Time

Please allow 10–14 business days for Boffbees to fully process your return.